Senior Technical Support Specialist

空谷幽兰 · 发表于 2005-11-8 18:24

Resp##被过滤##ibilities:

· Deliver High Quality Soluti##被过滤## to Customers Quickly, Courteously and Cost-effectively

· Provide the highest level of Technical Support to our customers through technical expertise

· High caliber performers who will be joining our team in providing advanced Technical Support to customers.

· The candidate will be handling cases coming from Premium Enterprise Customers, Channels/Partners/Resellers as well as act as escalation point to our Level 2 support engineers.

· Will be working closely with software development team and Service Engineering Group in identifying and resolving the problem.

· Effectively interact with the engineering teams to provide soluti##被过滤## to complex technical issues

· Technical Training, Coaching, Mentoring

· Product Testing/Beta Testing

· Maintain and expand working knowledge of current Trend Micro products as well as their integration and methods of support delivery

· On Call , 24x7 Email and Phone Support, willing to be assigned on night shifts

· And other duties required as defined by management

POSITION REQUIREMENTS:

Technical Skills

Specific Skills requirement:

The applicant can fall in any of these expertise:

(1) Security C##被过滤##ultant/Professional

· Minimum three (2) Years experience on IT Security

· Experience and knowledge in two or more of the following areas:

VPN, Cryptography, Public Key Infrastructure
Penetration Analysis, Information Security Planning, Security Policy Development, Intrusion Detection, Threat Analysis, Virus Control - Network Security, Operating System Security, Internet Security

· Security Certificati##被过滤## a plus (ex. CISSP, SANs, GIAC, ICSA, etc)

· Experience in Windows OS and Unix is preferred

(2) Network Administrator

· Minimum three (2) Years experience as a Network Administrator

· MCSE Certified for Windows NT/2000 or Linux/Solaris Certified Administrator an advantage

· Working knowledge in any of the following Applicati##被过滤##:

Sendmail, MS Exchange Server, Lotus Notes
MS Proxy, ISA, Firewalls (Checkpoint)

Senior Technical Support Specialist

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