The practice of market and social research : an introduction / Yvonne McGivern.
Harlow : FT Prentice Hall, 2003. - xx, 390 p. : ill. ; 24 cm.
This book is used in Marketing research module, and it gives a detailed introduction on conducting a market research, i.e. techniques. Dont worry,this book is straightforward, and easy to read. Just read relevant chapters on questionnaire design and interviewing skills.